"Annie provides the most vivid example of Generation Y that I have ever met. More than anyone else, she has given me most of my insights concerning the thoughts, ideas, dreams and possibilities of the members of this special group. A single child born in 1981, Annie has no siblings due to the family planning regulations enacted in 1979/1980. This law represented a momentous change for the country, considering that Chairman Mao would, not long before, visit anyone’s home who delivered their 25th child! Traditionally, the Chinese view having many children as a wonderful circumstance, but the country realized the need to give up this tradition for the sake of a better future. Many elderly Chinese have reminded me of the great personal sacrifice following this law represents; some even view this as their gift to the world."

Annie about "In China, We Trust"

What do you think of having your story in the book?
It's fun, and this is the first time for me.

What do you think about what we have done with TNT?
It was great, a lot of energy especially in group 80s.

What do you think other companies can benefit from the approach TNT took?
People is the most important part in any service industry, other company may learn from TNT approach to engage their people more.